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Customer Service
- Ordering
- Viewing Orders
- Payment, Pricing & Promotions
- Shipping & Delivery
- Restrictions imposed by the destination country
- Refund/Return Policy
- Consumer Data/Privacy Policy
- Updating Account Information
- Security Capabilities and Policy for Transmission of Payment Card Details
- Terms of Use
- Copyright
< Ordering >
1. AAAmachine, Inc. accepts the following credit cards for payment:
Visa and Mastercard.
< Viewing orders >
1. You can view your order history/status if you log-in to the site by using your ID/password.
<In case we can not take an order>
1. If for any reason we cannot fill in your order, a AAAmachine, Inc.
representative will
advise you within two business days of when your order will be processed and accepted.
< Payment, pricing & promotions>
1. Payment is required before your order can be shipped to you.
2. Payment will not be processed if shipping is not scheduled.
3. Pricing will depend on order volume, academic/non-academic, individual order history. List price is shown on the standard page. The actual processing price will be shown after you log-in to the site using your ID/password.
< Shipping & delivery >
1. AAAmachine, Inc. can ask the supplier to ship the ordered parts/products by UPS, Fedex, or other carrier COLLECT, if the receiver code is accepted by the manufacturer's country.
We reserve our right to change the shipping carrier. Depending on stock availability, destination country and shipping carrier:
2. For international orders (by fedex for instance), delivery time may take up to 4-7 days.
<Restrictions imposed by the destination country>
1. Every country has a specific list of articles which are prohibited or restricted.
For details on each country, refer to the each country's international post/shipping guide-line.
<Refund/Return Policy>
1. If your product is defective on arrival or incorrectly shipped, please notify AAAmachine, Inc.
within 14 days of receiving the product. Return the defective or wrongly shipped product to us within 14 days of notification.
2. You will need to provide the following information, most of which will be on your invoice before we can offer a refund or replacement:
1) Name and contact details of original purchaser
2) Invoice number
3) Product code of product to be returned
4) Date on invoice
5) Date of receiving the product
6) Reason for return
3. If you return a product because it was defective on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return.
These invoiced
amounts will be payable by the same credit card within 14 days of receipt of invoice.
4. If the product is defective or incorrectly shipped (different to the one you ordered), upon receipt of the returned product, we will offer you to select either a replacement product or a refund by applying a credit against the credit card used for the original purchase issued for the original purchase price of the product and associated freight cost.
5. A copy of the purchase invoice must be included with the returned product.
6. You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by EMS. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost.
<Consumer Data/Privacy Policy>
1. We do not collect personal information when you visit our site unless you place an order or contact us via our order entry fax form.
2. When you place an order you will be asked for the following personal
information: your name, email address, mailing address, delivery address, phone number, credit card information and shipping carrier code. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and shipping carrier for delivery of your order.
3. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
4. When you submit feedback or questions via email, we will request your name and email address. We use this information solely to respond to your enquiries.
< Updating account information >
1. You can update your account information except for credit card if you log-in to the site by using your ID/password.
2. If you need to change the credit card, please use the credit card change form and send it to AAAmachine, Inc. by fax at 847-376-3530.
AAAmachine, Inc. representatives will change your card information in the secure server directly.
< Security Capabilities and Policy for Transmission of Payment Card Details>
For credit card transactions, your information is secured in a separate credit card transacting server. Your credit card number is NOT transferred on line. The initial input is received by fax. AAAmachine, Inc. representatives will securely input your credit card information directly to this separate server.
< Terms of Use >
1. By using our website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. AAAmachine, Inc. reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.
2. AAAmachine, Inc. does not represent nor warrant that the information accessible via www.shop.aaamachine.com is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.
< Copyright >
1. All content included on our website, such as text, graphics, logos, button icons, images, is the property of AAAmachine, Inc. and protected by international copyright laws.
2. Permission is granted to electronically copy and print hard copy portions of www.shop.aaamachine.com for the sole purpose of placing an order. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of www.shop.aaamachine.com is strictly prohibited.